RETURNS



Returns




RETURN POLICY
We want you to be satisfied with your Mulawear USA purchases. If that’s not the case, we’ll gladly accept merchandise for return.
Unfortunately, we do NOT accept returns & exchanges for international orders.

Return Label Fee
Since we do not charge re-stocking fee for returns, return labels are to be purchased by youIf you choose to use the label we send to you, according label fee will be deducted from your refund Label fee: $3.99 for 1-3 items Label fee: $6.99 for more than 3 itemsCreate A Shipping Label Track Your Order
Return Address:

MULAWEAR USA

328 Changebridge Rd

Pine Brook, NJ 07058

If you choose to ship return items at your expense, simply return them to above address. We will be in contact with you when we receive the package Please contact us at cs@mulawearusa.com for any question
To be eligible for a Return & Exchange
Item must be:
Unused Unwashed Having the original tag In the original package In the same condition that you received it
To complete your return, we require a receipt or proof of purchase
Unfortunately, final sale items cannot be returned

Timing for a Return & Exchange
Within 30 days from the date of your purchase
[IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE.]

Return Reasons
We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—kindly let us know so that we can improve your shopping experience with us!
RECEIPTS AND REFUNDS
Refund for my Order
Most refunds on returns are in the form of original payment Once your return is received and inspected, we will send you an email to notify you that we have received your returned item We will also notify you of the approval or rejection of your refund Please contact us at cs@mulawearusa.com
Methods of Refund
Credit card : Refund your purchase amount to that same card Gift card : Refund your purchase amount to the same gift card or issue a new gift card for that amount Promotional code or discount : Exchange the item for the same style in another size or color. If you choose to exchange the item for a different style, the discount cant’t be transferred Reward Point : Credit those points (not the dollar amount) to your Rewards account Shipping is not refundable
Timing for a Refund
To receive a refund for items returned by mail, items must be received at our facility within 30 days of ordering. Please allow 5-7 days for return mail When we receive your package we’ll refund you within 7 business days and email you when this transaction has taken place Automatically be applied to your credit card or original method of payment, within a certain amount of days There is often some processing time before a refund is posted, hence If you haven’t received a refund yet, first check your bank account again