RETURN & EXCHANGE



Return & Exchange



RETURN
We want you to be satisfied with your purchases. If that’s not the case, simply request a return through our Return Portal!
We will gladly accept merchandise that meets the eligibility. So, just follow below instructions for an easy return. 😊
Return Process
Return request must be submitted 20 days from the order date Visit our Return Portal for domestic returns & follow the steps Once approved, you will receive an email with the label within 1 business day Simply attach the label and drop off your package at USPS location/dropbox Refund with label fee deduction will be processed within 1 to 3 days of receipt of your package, and you will be notified via email once the refund has been issued 
Return Label Fee
If we shipped out your products free of charge, and you return those, we will deduct the shipping charge along with the return label.
Return label fee will be deducted accordingly from your refund:$5.99 for 1-2 items$9.99 for 3 or more items
To be eligible for a Return
Item must be:
Unused Unwashed Having the original tag In the original package In the same condition that you received it
If returned product is damaged or is not in sellable condition, 30% of original price will be deducted from the refund
Final sale items cannot be returned
International Return
Return request through our Return Portal is only available within the U.S. Please send us an email at info@mulawearusa.com & send back your package to our address below
Return Address:
MULAWEAR USA
328 Changebridge Rd
Pine Brook, NJ 07058
EXCHANGE
Mulawear USA does not offer an exchange policy. If you wish to exchange, we suggest following the return policy and start a new order.
REFUNDS
Refund for my Order
Most refunds on returns are in the form of original payment Once your return is received and inspected, we will send you an email to notify you that we have received your returned item We will also notify you of the approval or rejection of your refund Shipping is not refundable
Methods of Refund
Credit card : Refund your purchase amount to that same card Reward Point : Credit equivalent Club Mula points to your account
Timing for a Refund
When we receive your package we will process the refund within 7 business days and email you when this transaction has taken placeThere is often some processing time before a refund is posted, hence if you haven’t received a refund yet, first check your bank account again